Smart Arabic contact center by Muwakil Group—build IVR and AI agents without complexity, customize reports, and connect natively with MuwakilDesk at muwakilcaller.com.
Design automated reply paths from the platform—departments, languages, and transfers—without needing a network expert every time.
Tune dialect, knowledge, and human-escalation rules inside the platform—not through long support tickets.
Dashboards and KPIs you can adjust quickly: agent performance, queues, and AI—without waiting on a developer for every report.
Queues, transfers, recording, softphone, and permissions—run a clear contact center from one console.
See today's calls, answered, waiting, and ready agents—so supervisors stay ahead of the queue.
Caller handles calls and AI; MuwakilDesk manages work and tickets—native linking, not a bolted-on integration.
A clear path your team runs daily—AI when it helps, humans when it matters.
Local number or BYOC receives the call.
Menus and departments from the platform without complexity.
Intelligence answers or routes to the right queue.
On escalation, call context arrives with the ticket.
Recording, summary, and reports you customize easily.
Deflect routine calls with IVR and AI, then escalate with full context into MuwakilDesk.
Learn MoreQualify leads by phone, capture intent, and hand warm conversations to your sales queue.
Learn MoreRun queues, softphones, and permissions from one console with reports tuned to your KPIs.
Learn MoreCalls and intelligence in Caller; work follow-up in MuwakilDesk—easy linking that cuts complexity.
Link the call to the ticket and context instantly—no copy-paste or improvised glue.
Ready interfaces to extend workflows and sync events with your stack.
Bring your own carrier or use platform-ready voice lines.
Messaging channels on the roadmap so voice and chat stay in one journey.
Start today: IVR and AI agents without complexity, reports you customize, and a native link to MuwakilDesk.