Muwakil

Muwakil Group Products

Cloud SaaS by Muwakil for Software Solutions—MuwakilDesk helpdesk and MuwakilCaller contact center, natively connected.

SaaS Products

Built for Modern Operations

Our SaaS lineup: MuwakilDesk for tickets and omnichannel support, and MuwakilCaller for calls, IVR, and AI agents—linked natively so the call journey and ticket stay together.

MuwakilDesk

SaaS AI helpdesk · muwakildesk.com

MuwakilDesk unifies channels, AI-assisted triage, SLAs, and self-service—hosted at muwakildesk.com.

  • AI-assisted ticketing & triage
  • Knowledge base & customer portal
  • SLAs, queues & analytics
  • Team inbox & collaboration
  • Integrations & open API
  • Custom fields & automation workflows
  • Role-based access & audit logs
Visit muwakildesk.com Explore

MuwakilCaller

Smart Arabic contact center · muwakilcaller.com

MuwakilCaller is a smart Arabic contact center—IVR and AI agents you build yourself, customizable reports, and a native link to MuwakilDesk at muwakilcaller.com.

  • Build IVR without complexity
  • Arabic AI agent you configure
  • Customizable live reports
  • Queues, softphone & recording
  • Native MuwakilDesk link
  • Call journey with human escalation
  • API, webhooks & BYOC-ready lines
Visit muwakilcaller.com Explore

See Desk & Caller in a live walkthrough

Tell us about your support and voice stack—we will show how MuwakilDesk and MuwakilCaller fit your queues, automations, and call journey.

Visit muwakildesk.com Visit muwakilcaller.com Contact