AI chatbot platform—launch assistants that speak your brand voice, respect policy guardrails, and escalate cleanly to humans.
Detect intent across Arabic, English, and mixed messages with domain-tuned models and fallback flows.
Connect FAQs, PDFs, and URLs so responses stay aligned with approved knowledge—not generic hallucinations.
Blend scripted steps with AI slots for bookings, lead capture, and transactional dialogs.
Block sensitive topics, mask PII in logs, and require human approval for high-risk intents.
Track containment, drop-off steps, and unresolved clusters to continuously improve scripts.
Pass full transcript and customer metadata to MuwakilDesk or your CRM when confidence drops.
Official API templates, session messaging, and media replies for high-trust customer care.
Learn MoreEmbeddable launcher with theming, proactive nudges, and business-hours rules.
Learn MoreSend events from your apps, CRM, or IVR to open or continue bot sessions programmatically.
Learn MoreInternal copilots for teams—answer policy questions and log feedback without leaving Slack.
Learn MoreAuthenticate WhatsApp, drop in the web snippet, or create API keys for your backends.
Import documents and tune intents so the assistant cites the right sources every time.
Map greetings, slot collection, and escalation triggers with the visual builder.
Replay transcripts, fix edge cases, and run red-team prompts before go-live.
Roll out gradually, watch dashboards, and iterate weekly with versioned releases.
Schedule a solution architect session and we will model your intents, channels, and success metrics.